Cancellation & Refund Policy

Plans change, weather turns and farms are working businesses. This policy sets one clear standard for every booking on the Platform, whether it is a stay on a property or a guided experience, so Guests, Hosts and experience operators all know where they stand.

Throughout this policy, timing for a property stay is measured to the booking's check-in date (midnight at the start of the check-in day, local time at the property), and timing for an experience booking is measured to the session's start time.

1. Guest cancellations

Refund percentages apply to the booking total you paid, including any fees that were part of it. A booking that was never paid for simply lapses; nothing is charged. Refunds are returned to the original payment method through Stripe and typically arrive within 5 to 10 business days.

2. Host and operator cancellations

If a Host or experience operator cancels a confirmed booking, the Guest receives a full refund of everything paid, regardless of timing. An operator who cancels a whole session cancels every booking on it the same way: each Guest is notified and refunded in full. Hosts and operators who cancel confirmed bookings without a safety or legal reason may have their listings or experiences paused. We understand that working farms and outdoor operators sometimes must cancel (stock emergencies, fire, flood, an unsafe forecast); telling the Guest and us early is what matters.

3. Safety at the property: document checks and behaviour

Hosts and operators run real firearms environments, and safety outranks every booking. A Host or operator may refuse to let a hunt or session start, or cancel the booking at arrival or at any point during the stay or session, where:

• a hunter cannot show the required documents at arrival: a current firearms licence (not required for bow-only hunters) and an SSAA or AHO membership card;
• the party at the gate does not match the booking, for example extra or unlisted people;
• anyone in the party behaves unsafely or unlawfully, including unsafe firearm handling, ignoring property boundaries or the Host's directions, or being affected by alcohol or drugs around firearms.

A cancellation under this section is treated as a Host cancellation under Section 2, so the Guest is still refunded in full through the Platform: getting people safely off the property always comes first, and a refund is never a reason to let an unsafe hunt continue. It is never held against the Host or operator. Guests whose behaviour forces a safety cancellation may have their accounts suspended under our Terms of Service. Nothing in this policy limits a landholder's ordinary legal right to require a person to leave their land.

4. Weather, access and other events beyond anyone's control

A full refund applies, whoever cancels, where:

• an official warning or declaration makes the stay or session unsafe or unlawful (for example bushfire, flood or an emergency declaration);
• property access is physically cut (for example flooded roads) and no alternative access exists;
• a total fire ban or biosecurity order prevents the essential purpose of the stay or session and the parties cannot agree on new dates; or
• the listing or experience was materially misdescribed (for example the advertised accommodation does not exist).

Ordinary bad weather, or game being harder to find than hoped, is part of hunting and is not grounds for a refund. Where an operator calls off a session for safety, they will offer alternative session times where they can.

5. Date and session changes

Guests and Hosts can agree to move a stay to new dates instead of cancelling, and a Guest and operator can agree to move an experience booking to another of the experience's sessions. Contact the other party through the Platform first; a change agreed by both sides carries the payment across without penalty.

6. No-shows and early departures

A Guest who does not arrive for a stay, or who misses their session's start time, or who leaves early by choice, is not entitled to a refund for what they did not use. If a Guest leaves early because the property or session was unsafe or materially misdescribed, contact us within 48 hours and we will review the booking.

7. Your Australian Consumer Law rights

Nothing in this policy limits any right or remedy you have under the Australian Consumer Law, including where services are not provided with due care and skill or a booking is not supplied as described. Where the law entitles you to a remedy that is greater than this policy provides, the law prevails.

8. How to cancel

Guests: open the booking from My Trips (stays) or from your experience booking page and use the cancel action. Hosts and operators: open the booking from your dashboard. A Guest can cancel until check-in or the session's start; a Host or operator can also cancel during the stay or session where Section 3 applies. Both parties receive an email confirmation. If a refund is due, it is processed automatically to the original payment method; if you believe a refund has been missed, contact us through the contact page.