Cancellation & Refund Policy

Plans change, weather turns and farms are working businesses. This policy sets one clear standard for every booking on the Platform so both Guests and Hosts know where they stand.

1. Guest cancellations

Cancellation timing is measured to the booking's check-in date (midnight at the start of the check-in day, local time at the property).

Cleaning fees are always refunded in full if the stay has not started. Refunds are returned to the original payment method through Stripe and typically arrive within 5 to 10 business days.

2. Host cancellations

If a Host cancels a confirmed booking, the Guest receives a full refund of everything paid, regardless of timing. Hosts who cancel confirmed bookings without a safety or legal reason may have their listings paused. We understand that working farms sometimes must cancel (stock emergencies, fire, flood); telling the Guest and us early is what matters.

3. Safety, weather and access cancellations

A full refund applies, whoever cancels, where:

• an official warning or declaration makes the stay unsafe or unlawful (for example bushfire, flood or an emergency declaration);
• property access is physically cut (for example flooded roads) and no alternative access exists;
• a total fire ban or biosecurity order prevents the essential purpose of the stay and the parties cannot agree on new dates; or
• the listing was materially misdescribed (for example the advertised accommodation does not exist).

Ordinary bad weather, or game being harder to find than hoped, is part of hunting and is not grounds for a refund.

4. Date changes

Guests and Hosts can agree to move a booking to new dates instead of cancelling. Contact the other party through the Platform first; a rebooking agreed by both sides carries the payment across without penalty.

5. No-shows and early departures

A Guest who does not arrive, or who leaves early by choice, is not entitled to a refund for unused nights. If a Guest leaves early because the property was unsafe or materially misdescribed, contact us within 48 hours and we will review the booking.

6. Your Australian Consumer Law rights

Nothing in this policy limits any right or remedy you have under the Australian Consumer Law, including where services are not provided with due care and skill or a booking is not supplied as described. Where the law entitles you to a remedy that is greater than this policy provides, the law prevails.

7. How to cancel

Open the booking from My Trips (Guests) or your dashboard (Hosts) and use the cancel action. Both parties receive an email confirmation. If a refund is due, it is processed to the original payment method; if you believe a refund has been missed, contact us through the contact page.